What Clients Think of Lawyers
A significant number of British clients are unhappy with their lawyers and, like their American counterparts, many complain about a lack of communication.
According to a survey by the Solicitors Regulatory Authority, which regulates the profession in England and Wales, one in five clients feels let down by legal counsel, and simply keeping clients informed would address many of their complaints, reports the London Times.
“The main problems are the length of time taken to deal with a case, lack of communication and, inevitably, cost,” the newspaper explains. “People are worried about what the likely fees will be and feel that cases may be delayed to ratchet up costs. They also feel alienated by legal jargon and frustrated at their lack of control, arising from not being kept informed on the progress of their case.”
