Tell Us Your Client Ground Rules, Real or Fantasy
Last week, we noted the Pincus Family Law firm’s note to its clients on its website: “Client Expectations (Realistic or Unrealistic).”
One of the main items: “We do not work on the weekends and do not provide emergency numbers for the weekends,” the Columbia, S.C.-based firm wrote. “There are times we may look at and answer your e-mail over the weekend, but this is generally the exception and not to be relied upon by you that we are accessible on weekends.”
We’d like to know: What are your client ground rules, real or fantasy? If you lay out limits to clients from the get-go, how do they respond? Or the nature of your practice area make ever setting any limits just a dream?
Answer in the comments.
Read the answers to last week’s question: How Do You Stay Fit?
Featured answer:
Posted by dlr: “We set up a theater in the basement (102” screen) with seating for eight. In back of the room, we set up a home gym. We have an elliptical, StairMaster, treadmill, bike and weight machine. I get home at 6, change into workout wear, and do cardio for 45 minutes while watching Snapped! on TV (about women who murder their philandering husbands). We have a DVR downstairs, so I have watched Cubs games (no longer energizing), CSI Miami, etc.”
