Law by the Numb#rs
Poor intake processes are leaving potential clients hanging, study finds
![chart](https://www.abajournal.com/images/mag_images/05B-numbz-anyone-there-0317.jpg)
Graphics by Stephen Ravenscraft
This article originally appeared in the May 2016 issue of the ABA Journal with this headline: “Leaving Potential Clients Hanging: Many who inquire don’t get exemplary intake service.”