Solutions to 3 of Your Firm's Biggest Pain Points
When you’re in the groove, business seems to flow smoothly. Everyone’s on the same page, people get back to you without a follow-up call, and things work how they’re supposed to. Who doesn’t love those kinds of weeks, that go by without any fires cropping up? Unfortunately, nothing good lasts forever.
Below are three problems commonly experienced by lawyers that cause hiccups in workflow, curb progress, and induce headaches:
• Time: the lack of it, the demand for it, and the inability to control it: Feeling like there’s not enough time is a universal issue, but lawyers feel extra pressure to manage theirs effectively. Not only does wasted time equate to less billable hours, you can’t get it back. Time’s a finite resource that must be allocated appropriately to maximize productivity. Being pulled in different directions shows the demand for your time. When you feel you don’t have enough time to accomplish everything on your plate, you either aren’t planning your day effectively or have too much to do. One thing’s for certain: no matter how well you manage it, time passes whether we’re ready for it or not.
• Legal technology solutions (like AbacusLaw) address this problem by providing efficient workflow automation, integrated billing, and calendar rules. All the features of AbacusLaw are designed to be intuitive and put the information you need at your fingertips in a way that’s intelligent and actionable. The end result? You spend less time spinning your wheels and more time on client work.
• Tech adoption: Trust us, we know keeping up with the latest tech (let alone implementing it) is a big job that doesn’t take priority over clients. We understand it’s one of the reasons law firms – especially those without in-house tech expertise – choose to outsource their IT needs. The problem is many outside IT companies aren’t proactive enough when serving clients. They usually only hear from firms when something breaks.
• Moving to a secure private cloud is one of the best ways to ease tech burdens. Abacus Private Cloud (APC), for example, shifts the IT management burden to us, your proactive Technology-as-a-Service (TaaS) provider. We handle everything, from the migration process and tech deployment, to system updates and after-hours support. Private clouds like APC can also be used any time, on any device, which enables you to work remotely and communicate with clients.
• Demanding clients: Client service is your reputation, and nothing could be more important, especially when word-of-mouth marketing helps you land more clients. The problem arises when too many calls prevent you from getting work done. You want to be responsive but need communications not to pull you away from your practice.
• Enter, case management client portals. Client portals provide 24/7 access to a collaborative and up-to-date workspace for your client cases. The self-service features of client portals enable existing clients to check the status of their case, view outstanding invoices and submit payments, event schedule an appointment to speak to you on the phone or in person. That means less time on administrative tasks and more time doing billable work.
AbacusNext is the largest TaaS provider for professional services. We’ve helped over 1.5 million users reclaim their time, address their tech needs, and increase responsiveness to clients since 1983. Schedule a demo today to see how AbacusLaw, Amicus Attorney, and Abacus Private Cloud will help you resolve your biggest pain points.
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