New Innovation Allows You to Get Paid Faster Than Ever
10-years ago, I missed out on buying my first home. Having scraped enough money together to pay the deposit and associated government tax, I had only to figure out how to pay for the legal fees. My plan was to use my 0% purchases credit card to pay my lawyer, and eventually pay this off over a series of months. It didn’t work out. My wife and I were left disappointed when we discovered that the lawyer we had hired and counted on to execute the real estate transaction would not accept credit card payments. While we quickly looked around for another lawyer who did accept credit cards we lost the home to another family. And a law firm lost my business.
Fast forward 10 years and now almost every law firm accepts credit card payments. As a provider of software solutions to law firms, including practice management systems, its incumbent upon us at Thomson Reuters to bake in solutions in our products to make operating easier for the firm. Solutions such as credit card processing. So that nobody loses out on business again.
Firm Central is a practice management system which enables firms to manage their client and matter intake, schedule calendar appointments, bill for time and create professional invoices, amongst lots of other great features. Last year, Firm Central partnered with industry-leading ClientPay and delivered credit card processing to Firm Central customers. The feature enables the firm to process card payments easily, all without leaving Firm Central. It’s become a really popular feature.
For a customer-focused application like Firm Central, the real prize is to deliver a feature that delights customers and is innovative. By definition, that’s a feature that customers haven’t asked for 100 times before. It’s a feature that gives users what they need, before they realized they really needed it.
We wanted our credit card solution to be even more valuable by enabling law firms to get paid faster and by enabling their clients to pay directly, round the clock, without having to call the firm up first. We wanted a solution that didn’t just think about the firm but also though about the consumer of legal services. We knew the key was convenience! To make the feature as convenient as possible, we would have to remove obstacles to paying the invoice, such as not requiring a client to call in, or physically come into the firm, or login to a website etc. We needed to make it safe, seamless and convenient. We finally found our innovative and delightful feature.
Once we conceived the general framework of the solution, we assembled a small team and got to work to deliver the vision of real convenience for our customers. After overcoming some technical challenges, many late nights and long weekends we were able to do just that. Launching this month is an even deeper integration between ClientPay and Firm Central. Right now, firms can choose to insert a link and QR code onto bills they send out to clients. Clients can follow the link or quickly scan the QR code with their mobile device and can pay their bills in under a minute. Payments automatically update Firm Central in real time and delivers a notification to the firm that a client has made an online payment, there is nothing more for the firm to do. This is a win-win for everyone. It’s easy and convenient for clients to pay their bills and laws firms get paid expeditiously!
Get started with Firm Central today to delight your law firm clients and get paid more quickly!
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